Quality and service

Customers are our eternal partners.

Yitai believes that "customer management" is not equal to "customer service, also is not equal to" customer relationship management ", but a higher or a greater range of management philosophy. "Customer management" includes three main tasks: customer loyalty management, customer value development and promotion of enterprise operational efficiency.

Customer loyalty management: including customer service, customer loyalty building. Many enterprises of "customer loyalty" just stay in how to be a good customer service and Yitai is from a strategic height of construction. Is the most core of the customer loyalty building is the core of the practice known as the customer value doubling plan". "Customer value doubling plan" that provide value, for the customer to provide value increases as the guiding ideology of the general term, is the kernel of Yitai optical customer relationship.

Customer value development: the development of customers in addition to the value of the purchase of products, such as the customer into the company's investors, the company issued a "trust" and so on;

Promote the efficiency of enterprise operation: from the perspective of customers to review the process of the enterprise, product design, marketing strategy, and so on. Yitai of BPI (Business Process Reengineering), product standards improve, direct marketing marketing ability construction of many through customer management organization to initiate.

The pursuit of Yitai through a series of customer management, implementation of "responsibility to create value," the core values, and responsibility to lead a happy life "brand